At Cybele ApS, all prices are in Danish kroner and stated incl. VAT and taxes. We reserve the right to change prices from day to day without prior consent. Reservations are made for sold out items.
Cybele ApS receives payment with:
Payments are deducted upon purchase. All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors, price increases and sold out / discontinued items.
Cybele ApS ships to all of Denmark (and Internationally).
We do not handle any customs clearance matters when shipping internationally.
The item(s) are sent with GLS. We strive to ship the goods within 1-3 working.
NOTE: If there is no space at the delivery point, the package will be moved to the nearest delivery point, which you will be notified of. If problems occur, contact customer service at GLS https://gls-group.com/DK/da/find-pakke or firstname.lastname@example.org
Your item (s) will be delivered 2-5 business days (Denmark) after ordering, exceptions can be made for busy periods in connection with special events/holidays.
A 2-year right to make a complaint is granted in accordance with the Danish Sale of Goods Act. Our right of complaint applies to defects in material and / or manufacturing. You can have the item repaired, exchanged, a or the money returned if we fail to correct/repair the item, all will be dependent on the specific situation.
The complaint does not apply to errors or damage committed by incorrect handling of the product / service. You must complain in “reasonable time” after you have discovered the defect / error (within 1-3 days).
When returning, complaints and exercising the right of withdrawal, the complaint must be addressed to:
In the case of a refund, please enclose bank details in the form of account number and account number so that the agreed amount can be transferred. This information can be provided without risk per. mail or other electronic form as it is not sensitive information and will only be used for our fulfilment of the refund.
You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs of returning. Upon return, you are responsible for the item being packed properly. You must attach a copy of the order confirmation.
For easy and swift returns please follow below process:
Once the return is accepted, the item (s) should be returned to:
Mark the return with a reason: complaint, return/refund
Shipments are not received per. cash on delivery.
All return shipment costs are the responsibility of the client.
If the item has been tested in addition to that described above and bears the mark of a worn item (wear/tear/fatigue), it is considered used. Which means that upon cancellation of the purchase, you only get part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt – of the return.
To receive the entire purchase amount back, you must therefore try out the item without using it.
We can withhold the refund until we have received the item returned.
You cannot regret by simply refusing to receive the item without giving clear notice!
For you to enter into an agreement with us and shop on our website, we need the following information about you:
We process your personal information for the purpose of being able to deliver the item to you, and to be able to process inquiries regarding your purchase. The processing takes place in accordance with the rules in our personal data policy for Cybele ApS. Here you can read more about how your information is processed.